National Local Government Finance Committee (NLGFC) recently disbursed MK500 Million under the Social Cash Transfer Programme to the 11 World Bank supported Councils for case management training.

This comes following findings of the Social Cash Transfer Program (SCTP) Technical Audit Report, which revealed that Councils are not executing case management processes adequately.

NLGFC Social Development Officer, Mateso Kazembe said Case Management is one of the issues that is hindering a smooth implementation of SCTP in all the councils. 

“Case management is a series of protocols, which respond to specific beneficiary circumstances such as update of information, claims and complaints that arise through programme implementation. However, often times Councils neglect these. This inconveniences households and messes up collection of transfers altogether,” he said.

It was noted that poor handling of case management processes was due to the fact that most officers who handle SCTP were not part of the first training in case management. It was therefore necessary to orient the programme frontline officers. Case Management execution is expected to improve following the conclusion of these orientations.

Below is the list of officials oriented per council.